PROPERTY MANAGER - 25 YORK

Reporting directly to the General Manager, the Property Manager will be a key member of property management team, overseeing the day-to-day management of a 780,000 square foot landmark office tower located at 25 York. 25 York is a LEED Platinum, Class A and Platinum BOMA BEST certified office building in Toronto’s South Core Business District.

This is an exciting opportunity to join a dynamic and industry leading team, to build on your existing experience and enhance your skills in the Property Management field.

On a day-to-day basis, you will be responsible for:

• Financial and budgetary:
• Ensure the property is managed in accordance with the approved business plans and within operating/capital budgets.
• Work closely with the Leasing Department to manage the process for all new tenant space turnovers, move-ins and build-outs and review budgeted leasing projections to ensure expenses are allocated accurately.
• Provide direction to on-site staff and liaise with the Accounting Department to manage the accurate and timely processing of operating and tax expenses for the property.
• Prepare and manage annual operating budgets including revenue and expense control, capital plans and report on variances.
• Prepare various consolidated reports, e.g. annual budgets, monthly reports, quarterly reports, year-end adjustments, variance reports and operating cost reconciliation billings.
• Review tenant billings and year-end adjustments for accuracy and conformity with lease stipulations.
• Oversee A/R and ensure all rent cheques are received as per lease obligations.
• Approve and receipt purchase orders based on pre-determined thresholds.
• Tenant relations:
• Develop and maintain professional relationships with tenants, with the goal of providing superior tenant relations interactions, both personally and through the on-site team.
• Oversee responses to after-hours tenant emergency requests to ensure the quality of service provided.
• Work closely with the General Manager and Head Office to anticipate and respond to the requirements of Owners/Stakeholders.
• Oversee the coordination of all tenant work to ensure compliance with building standards, including the final inspection of work.
• Best in class management:
• Take ownership for the application process for entering the property for consideration of awards by leading industry organizations such as BOMA and LEED for sustainability and green initiatives.
• Work alongside the Operations Manager to ensure the efficient operation of the property including compliance with government regulations; achievement of life safety/maintenance standards; and, source and implement innovative operational strategies while reducing costs.
• Work closely with the Operations Management Team to tender service and maintenance contracts periodically to ensure compliance with the Company’s policies.
• Work alongside the Operations Management Team to implement and monitor an effective property management and building maintenance program.
• Oversee the collection and review of tenant insurance certificates to ensure coverage complies with lease requirements.
• Provide direction and support to direct and indirect reports to ensure the timely achievement of financial and customer service goals within prescribed policies, procedures and standard business practices.

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To succeed, candidates must possess the following combination of education, experience and skills:

• 5+ years of progressive work experience in the commercial office and retail sector;
• Demonstrated success in managing employees directly with excellent motivational and people management skills;
• Completion of a post-secondary degree;
• Attainment of a property management designation (i.e. RPA)
• Strong understanding of tenant leases
• Working knowledge of the Occupational Health & Safety Act (Ontario);
• Highly adept at building strong, professional relationships at all levels;
• Above average communication skills – both written and oral;
• Effective negotiation skills to influence and impact at all levels – senior management, peers, direct and indirect reports;
• Highly capable of taking initiative and making recommendations;
• Superior ability to handle multiple demands, cope with changing client needs and deliver successful results on target;
• High level of proficiency with MS Word, Excel and Outlook;
• Working knowledge of Angus Anywhere Work Order system and JDE EnterpriseOne would be an asset.

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