CUSTOMER CARE ADMINISTRATOR

The primary purpose of the role is to support all activities of the Customer Care Team at the site office or head office, as needed during the Start-up and Warranty period. The Customer Care Administrator in concert with the Operations Team, will ensure that customer care standards are met and exceeded proactively.

As a premier real estate developer in the GTA, this is the opportunity to join a motivate team of professionals and build a career!

• Handle incoming visits, phone calls and emails from guests;
• Assist Customer Care Team and Warranty Service Manager as needed;
• Support Customer Care Representatives administratively;
• Assist with key running and suite access as needed;
• Prepare and maintain homeowner suite files, including JDE workbench updates;
• Prepare and distribute weekly status reports;
• Responsible for office presentation and supplies;
• Assist with preparing closing-key packages and labels.

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To succeed, candidates must possess the following combination of education, experience and skills:

• 2+ years of progress work experience
• At least 1 year of experience in an administrative role
• Completion of a post-secondary education or relevant work experience
• Strong aptitude for working with clients professionally and excellent customer service skills
• Proficiency with JDE, MS Word, Excel and Outlook
• Ability to contribute in a fast-paced, deadline driven team atmosphere
• A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction

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